Refund Policy

At B&C Agri Solutions, we value our customers’ satisfaction and strive to provide the highest quality organic human foods. In the event that you are not completely satisfied with your purchase, our refund policy is designed to facilitate a hassle-free refund process.

Please read the following guidelines carefully to understand our refund policy:

1. 100% Satisfaction Guarantee

We are confident in the quality and integrity of our products. If you are not entirely satisfied with your purchase, you may request a refund within 15 days from the date of delivery. This satisfaction guarantee applies to all products purchased through our website.

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

The refund request must be made within 15 days from the date of delivery.

The product must be in its original condition, unused, and with its original packaging.

Proof of purchase, such as the order number or receipt, must be provided.

3. Refund Process

To initiate a refund request, please contact our customer support team at [Customer Support Contact Details]. Kindly provide the necessary information, including your order details and reason for the refund. Our support team will guide you through the process and may require additional details for verification purposes.

4. Refund Approval

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request. If the refund is approved, we will initiate the refund process within [number of days] through the original payment method used for the purchase.

5. Refund Timeframe

The time it takes for the refund to be reflected in your account may vary depending on your payment provider’s policies. Please note that some payment methods may take longer than others to process refunds.

6. Non-Refundable Items

Certain products may not be eligible for a refund due to their perishable nature or specific hygiene considerations. Such products will be clearly indicated as non-refundable on our website.

7. Return Shipping Costs

If the return is due to a defective product or an error on our part, we will cover the return shipping costs. However, if the return is initiated due to a change of mind or personal preference, the customer will be responsible for the return shipping expenses.

8. Lost or Damaged Items

In the rare event that your order is lost or arrives damaged, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure you receive a satisfactory resolution. If you have any further questions or need assistance regarding our refund policy, please feel free to contact our customer support team at [Customer Support Contact Details].